The transformation included the analysis and implementation of major changes to existing processes, as well as the introduction of new business processes across the business.
Extensive changes in Reliance Mutual personnel, both in terms of numbers and skillset, led to the reorganisation of a number of departments including IT, and the creation of a new contact centre.
We put together a team of highly experienced consultants who drove the programme, providing consultative delivery experience from project management, business analysis, PMO and testing, through to supporting the definition and introduction of all service management activities and managing supplier selections.
The programme was a true partnership. For the entire duration of the assignment, the Leading Resolutions team worked alongside Reliance Mutual in both a mentoring and skills transition capacity. The working relationships were incredibly strong and applauded as a key success by the client.
