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ITSM IN ACTION The simulation uses immersive experiential learning techniques to deliver the key learnings:
Decisions made between each ‘round’ create improvement activities which are planned and implemented moving the IT operation along the maturity scale. If successful, increased revenue and profit follows, but only if true alignment between the business and technology has occurred. |
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This highly-interactive simulation is a high-impact, energetic way to accelerate understanding and build acceptance of service management concepts. Encouraging strategic thinking, it highlights the importance of people and the relationships that exist across IT service functions and the business.
It is achieved through a realistic, exhilarating scenario whereby participants can directly relate to their day to day environments and experiences.
Facilitated over one day in the fast world of global on-line retail, Leading Resolutions ITSM brings to life the service management, cultural and process issues faced by Organisations and encourages strategic partnerships between IT and the business.
The interactive simulation management tool also helps IT Management validate the effectiveness and maturity of its current IT processes and IT people performance.
About The Simulation Experience
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